ICEMA Help Desk Support
Inland Counties Emergency Medical Agency(ICEMA) > ICEMA Help Desk Support
 
Reboot Scheduled 12/30/17 between 0600 and 0800. Reboot Scheduled 12/30/17 between 0600 and 0800. Total time should last 10 - 15 mins max. If having issues after 0800 please advise.

Elite Report Writer Reports are up to date. Open a ticket if you have any questions. Update 11-28-17 Transactional reports are working. Cubes should be up tomorrow. Update 11-22-17 We are making progress and hope to have back online no later than 11-27-17 Update 11-9-17 We continue to work with vendor on issues. We have reports of users having problems with Elite Report Writer. We are working with ImageTrend on this issue and hope to have it resolved soon.

NFIRS Export Update 11-17-17 The issue is if you used a Plus one code on the call. The fix will happen with our next upgrade. Date TBD 11-8-2017 Reports of errors when creating NFIRS export. We are working with the vendor to correct the issue.

 

Submit a ticket
Submit a new issue to a department

 
 

View existing ticket
View tickets you submitted in the past

 

 

 

 

 

 

 

Go to Administration Panel